TERMS & CONDITIONS
TERMS AND CONDITIONS:
Listed here under are the Terms and Conditions that govern your use of this website and dealing with https://ntxpowersports.com/ any customer who visits our website or makes a purchase (online or offline) are subject to these terms and conditions. Please read them carefully and understand that use of this website constitutes your agreement to be bound by these Terms and Conditions.
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Certified Technician is required for Assembly, Prepp, Basic care & maintenance and all Technical issues
30 days replacement parts only. Labor, mechanic and Returns not covered.
Warranty:Your purchase has a 30 days warranty for any defective parts.
Any accidents, abuse, neglect, Labor and Mechanic that would be needed for the warranty are NOT included. minor dents and scratches are not covered. Also in an event if you decide to return your item then outbound and inbound shipping is not included.
Refunds: There are absolutely no refunds for any items or used items regardless of damage or performance, all sales are FINAL! If help is needed then technical support and parts are offered. Any unauthorized packages returned without a valid RMA number written on the exterior packaging will be refused and sent back to the customer. Freight collect and COD packages will not be accepted.
Copyright and Trademarks
All web copy, videos, images, text and graphics on this website are protected by copyright law and are the intellectual property of "ntxpowersports". You may not reproduce any of the images, text or graphics contained within this website for any purpose whatsoever without express written permission. All rights are reserved. Permission to use information contained on this website is restricted and limited to what is necessary for you to determine your interest in the products displayed and to assist you with your decision to purchase a product on this website. If any of our information including images, videos, web copy and shopping software etc. is taken without written permission you will be in direct violation of our trademarks and will be prosecuted to the full extent of the law.
Privacy Policy
We recognize that you may be concerned about the collection, use and disclosure of personal information you are asked to divulge when purchasing from or browsing this website. In order to provide you with a better service, we may ask for personal details such as your name, address, telephone number or email address. Privacy law requires us to collect personal information about you only from you if it is reasonable and practical to do so. Personal information is protected from unauthorized access, loss, misuse, disclosure or alteration. Sensitive payment information such as credit card details are not stored on the internet, but is immediately encrypted and directed to a third party payment gateway. Generally, you have no obligation to provide any information requested by us. If you choose to withhold requested information however, we may not be able to provide you with the goods and services that depend on the collection of that information, particularly if the collection of that information is required by law.
ntxpowersports may use the information you provide for the purpose of email marketing. This information will assist us with providing a better service to you and keeping you informed of new items and future promotions. You may opt out of this service by unsubscribing to receive marketing emails by contacting us.
Your information will not be disclosed in any way outside of the primary functions of ntxpowersport operations and will not be sold or distributed, unless:
It is required by law.
Records indicate that an individual may be engaged in illegal behaviour such as but not limited to, fraud.
Occasionally, ntxpowersport may be required to update our privacy policy. All updates will be notified by an updated version of our Privacy Policy published on our website.
Cookies are small text files that store information on your computer. The information is set by the website you are accessing and can only be accessed by the website that sets it. A password request page encrypted with an SSL certificate protects access to past baskets and orders. If you are concerned about your privacy, delete the cookie file after using the website (see the help information associated with your internet browser).
Credit Card Charge-backs
By purchasing a product from ntxpowersport, once that product has shipped you agree that you waive your right to charge back your credit card under any circumstance and will handle any and all issues in accordance with all our policies. The charge back process is expensive and time consuming for the merchant and issues can be resolved in an efficient matter by allowing our team to work with you. The first step is always to contact us.
email: ntxpowersports01@gmail.com
Price Match
Price match guarantee means we will match any competitor's price as long as:
The competitor offer is proven in writing via letter or current web page
The price match must include shipping of the item
The offer is from a licensed dealer
The product(s) is in stock
The competitor offer is not a sale or promotional price
The offer does not violate manufacturer minimum advertised price
Price match must occur before the sale is made
Price match will not be honored for value packs or free promotional items.
Item Colors
We offer you two color choices when ordering in case your first color choice is out of stock. If both of your color choices are out of stock, you will be contacted by a member of our team to discuss further options.
Vehicles Sold as "Refurbished" or on "Clearance"
For vehicles sold as “Refurbished” or on "Clearance", ntxpowersport has made reasonable attempts to describe its exterior and mechanical condition as best as possible. When purchasing said units, the Buyer acknowledges that the vehicle is being sold “as is,” without warranty, whether express or implied, about the condition of the Vehicle. The Buyer must satisfy himself or herself as to what is offered for sale, and by purchasing will be held to have satisfied himself or herself that the vehicle is satisfactory in all respects. All defects and repairs are the sole responsibility of the Buyer. The Seller neither assumes, nor authorizes any other person or entity to assume on his or her behalf, any liability in connection with the sale of the vehicle. ntxpowersport disclaimers of warranty do not affect the terms or applicability of any warranty from the vehicle’s manufacturer that may be applicable to the vehicle. Furthermore, vehicles sold as Refurbished or on Clearance do not quality for any additional discounts, promotions, or free products.
Year of Manufacture
Foreign vehicle identification numbers (VIN) may be one or two years behind the US calendar. If the VIN year is a mandatory part of your purchasing decision, you must notify our team before you purchase the unit for clarification and so we may service your needs. ntxpowersport will not issue refunds or accept returns for item(s) due to year of manufacture.
Changes and Inaccuracies
ntxpowersport constantly makes improvements to our website and we are always striving to get the most accurate product information including item details, price and images. Sometimes we do get inaccurate information from manufacturers. If you are buying something on our website and are concerned the description could be inaccurate, please contact us before making your purchase. Prices are subject to change. Once your order is placed, there are no refunds or reimbursements if prices do change after you have placed your order. ntxpowersport is not responsible for typographical, technical or descriptive errors. We reserve the right to cancel any order for any reason, including errors in pricing.
State Laws on Motor Vehicles
Please check your states laws regarding vehicle emission regulations prior to making a purchase from ntxpowersport to ensure your vehicle complies with state laws. This is your responsibility.
Vehicle Registration
Any on- road motor vehicle must be tagged, titled, and registered. Please refer to you state laws for compliance and procedures. Where an MCO is required for on-road registration
Vehicle and Parts Manufacturer Warranty
All products and parts sold on our website are covered by a manufacturer warranty that will be facilitated through ntxpowersport. Warranty coverage terms vary by manufacturer, please contact us at ntxpowersports01@gmail.com for more details. In addition, ntxpowersport offers a free 1 year warranty on the engine. Any external (non ntxpowersport authorized) repair labor costs, down time, towing or shipping charges are not covered under warranty. Warranty exclusions include:
Wheels (tires and rims)
Clutches
Lubricants
Gaskets
Unauthorized and/or unlicensed repair/assembly
Standard wear and tear on parts including (but not limited to): Batteries, Body Parts, Brakes, Spark Plugs, Throttle grips, Hoses, Fuel lines, Brake lines, Filters, Brake & Clutch, Levers, Light bulbs, Seats & upholstery
Warranty is void in the following circumstances:
Extreme riding, racing or competition ridings
Vandalism or thefts
Fires
Accident; at fault or not at faults
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ntxpowersport EXTENDED WARRANTY
Extended warranty will work the same as Manufacturer Warranty and will apply from date of delivery and end at the end of the extended warranty period provided. The extended warranty will cover the engine and parts with the following exclusions:
Wheels (tires and rims)
Clutches
Lubricants
Gaskets
Unauthorized and/or unlicensed repair/assembly
Standard wear and tear on parts including (but not limited to): Batteries, Body Parts, Brakes, Spark Plugs, Throttle grips, Hoses, Fuel lines, Brake lines, Filters, Brake & Clutch, Levers, Light bulbs, Seats & upholstery
Warranty is void in the following circumstances:
Extreme riding, racing or competition riding
Vandalism or theft
Fire
Accident; at fault or not at fault Any external (non ntxpowersport authorized) repair labor costs, down time, towing or shipping charges are not covered under warranty.
Product Assembly
Most of our products do require some assembly. If you choose to assemble your unit you accept all liability for the unit and will void your warranty. In order not to void your warranty, you must have a licensed mechanic assemble your unit. Be sure to save the receipt or any paperwork proving the work(s) carried out by the licensed mechanic.
Do not operate the machine until it has been completely inspected by a certified mechanic. Have the licensed mechanic check that all bolts and components are assembled properly. ntxpowersport offers assembled units but under no circumstances takes responsibility for the safety of the product.
Shipping Policy
All Orders are usually processed and shipped within 3 business days from the date of purchase. ntxpowersport will email you your tracking number within 3 business days shipment so you can track your shipment. ntxpowersport will contact you if an item is not in stock, and will not be in stock to ship within 7 days of order date. If you provide a shipping address that differs from your billing address, we will require a billing address verification and your order may be delayed until verification is processed. All shipments are subject to potential delays due to inclement weather and possible delays caused by freight companies.
We use third party LTL (less than truck load) transportation companies to deliver vehicles and UPS or USPS to deliver parts/accessories. LTL Transit time may take, but is not limited to, 2-10 business days depending on your address and its distance from the nearest distribution center. During holiday seasons, transit times may result in an additional 3-5 business days to deliver. Orders cannot be canceled or refused due to extended transit schedules. We occasionally have excessive shipping charges from our LTL carers to outlying states in the northeast, southeast, and northwest. This additional expense may incur a surcharge to our customers. We will notify you prior to shipping if any additional shipping charges exist.
Shipments cannot be refused for delivery. If you receive your item(s) in unsatisfactory condition due to shipment damage or are missing an item(s), you must notify us within 2 business days by filing a claim on our website.
If your item does not ship within 14 business days (excluding time awaiting for customer to provide requested further information), you can request to receive a full refund and cancel your order.
Shipping Damages/Lost item(s)
If you receive a damaged unit, part or accessory, you must let us know within 2 business days of the issue so we may file a claim on your behalf and ensure you receive the necessary replacement in a timely manner. For minor issues, ntxpowersport will organize the required parts to be shipped to you to resolve the issue. In situations where the whole unit needs to be returned, ntxpowersport will arrange pick up of the damaged unit and delivery of the replacement unit.
Products may not be refused for delivery under any circumstance. In the event of delivery refusal, you will be responsible for shipping costs and an additional 20% restocking fee.
Once the product has been assembled, fueled, used in any way, it cannot for return for any reason. ntxpowersport from any and all liability and/or association if the part is lost during shipping transit. If the part is lost in transit the customer needs to file a claim with the shipping company.
In the event that you do not receive your item within 14 days of order and you have had no contact from ntxpowersport regarding delays of your shipment, please contact us after 14 days so we may track and resolve the issue for you in a timely manner.
Free Shipping
We offer free shipping on some of our units. When free shipping is offered, it applies to most destinations in the continental US. It does not include HI, AK or US territories, or any International destinations. It also does not include some remote areas in the continental US. If you're curious about the location where you live, contact our customer service team. (Note: It is very unusual for an address in the continental US to not be covered by the free shipping. Manhattan and islands that can only be reached by boat or airplane are the most common).
Returns/Refunds/Cancellations
If you want to return a vehicle or part, it must still be in the original crate/box, in new condition, and be returned within 30 days of delivery. You will be liable for return shipping cost (original shipping cost to you is non-refundable) and a 20% of item(s) price for a restocking fee.
You can cancel your order and receive a full refund within 24 hours of placing your order or up until your order has shipped (whichever is greater). Once the item(s) have shipped, a 20% restocking fee will apply in addition to shipping costs to return the item ($150-$350 depending on your location and item weight).
Please contact us to initiate the refund process within 24 hours of placing your order. Refunds will be processed once the item(s) has been received into our warehouse or we confirm the item has not yet shipped at all. Please allow up to 10 business days to receive your refund.
Waiver of Liability
By purchasing any items on this website, you acknowledge and agree to be above 18 years of age. You acknowledge and understand that riding any vehicle purchased from ntxpowersport can be a dangerous activity that requires a level of skill. You understand that these activities can result in serious injury to the person as well as damages to property. You voluntarily assume any and all risk associated with loss, damage or injury while riding the vehicles sold on our website. You agree to release and forever discharge ntxpowersport or its parent company and their agents, servants, employees, officers, directors, trustees and all other persons or entities acting on their behalf and the manufacturer from any and all claims, actions, damages, liabilities, cost or expenses and attorney fees which are related to, arise out of, or are in any way connected to your participation or use of these vehicles, use of equipment or property supplied by ntxpowersport or its parent company whether or not such claims, actions, damages, liability, cost or expenses are caused by the negligence of the seller, manufacture or distributor. By this Agreement, it is your intention as the buyer, to surrender and waive any rights to sue or exercise any legal rights to seek damages from ntxpowersport or its parent company and their agents, servants, employees, officers, directors, trustees and all other persons or entities acting on their behalf. This Agreement shall be affecting and binding upon heirs, agents, personal representatives and assigns. You have carefully read and acknowledge that you understand and agree to all the Terms and Conditions. You have had the opportunity to ask any and all questions regarding this Agreement and the affect of the same. You are aware that by purchasing an item and sending/remitting payment for the item, you assume all risk, and waive and release certain substantial rights that you may have or possess. You therefore release all liability and waive all rights in regards to activities with any items purchased from ntxpowersport.
Breach of Contract
The terms and conditions here serve as a final and binding agreement between ntxpowersport. and you, the user/buyer. In the event of a breach of this contract, initiated by you, you agree to pay any costs associated with collection of payment due or removal from any Public Communication medium, any harassing, abusive, defamatory, threatening, hateful or offensive statements about, obscene or indecent language about, or images or other materials that violate the law regarding ntxpowersport, its products or its employees caused by you; including but not limited to: collection fees, attorney costs, court costs and any associated costs.
As ntxpowersport is principally owned and located in Dallas, Dallas County, Texas, legal venue will be enforced within the boundary lines of Dallas County, Texas.
