RETURNS, REFUNDS & CANCELLATIONS POLICY
Return Eligibility
Returns are accepted within 30 days of delivery only.
To qualify for a return:
- Items must be unused and in new condition
- Items must remain in the original crate/box as received
- All returns require a valid RMA (Return Merchandise Authorization) number from our company
Returns without an RMA will not be accepted by our returns department. Contact us to request an RMA before shipping any return.
Return Shipping & Fees
Return shipping costs are the customer's responsibility and are not covered under warranty. Original shipping costs are non-refundable. A 20% restocking fee of the item(s) price will be deducted from your refund. You must provide valid tracking information for the return shipment.
Cancellations
Within 24 Hours
You can cancel your order and receive a full refund within 24 hours of placing your order OR until your order has shipped (whichever is greater).
After Shipment
Cancellations cannot be accepted after the item has been processed and shipped.
If you cancel or refuse delivery after shipment:
- Your refund will be minus all shipping/freight charges (outbound to you and return to our warehouse)
- A 20% restocking fee will apply
- Depending on your location and item weight, shipping charges typically range from $150–$350
Refund Processing
Once your return is received at our warehouse or we confirm the item has not yet shipped, your refund will be processed. Please allow up to 10 business days to receive your refund. Note that your bank or credit card company may require additional time to post the refund.
Waiver of Liability
By purchasing any items from NTX Power Sports, you acknowledge and agree to the following:
Age & Acknowledgment
- You are above 18 years of age
- You have carefully read and understand all Terms and Conditions
- You have had the opportunity to ask questions regarding this Agreement
Product Safety & Assembly
- Items sold on our website are gas-powered and require assembly, prep, and PDI (Pre-Delivery Inspection), and all technical issues addressed by a certified technician
- Improper assembly or preparation can be dangerous to the rider
- All units, including fully assembled units, are subject to unforeseen conditions during transit
- All units must be inspected prior to initial operation to prevent unnecessary damage and ensure a safe riding experience
Assumption of Risk
You acknowledge and understand that:
- Riding any vehicle purchased from NTX Power Sports can be a dangerous activity that requires skill
- These activities can result in serious injury to persons and damage to property
- You voluntarily assume any and all risk associated with loss, damage, or injury while riding vehicles sold on our website
Release of Liability
You agree to release and forever discharge NTX Power Sports, its parent company, agents, servants, employees, officers, directors, trustees, manufacturers, and all other persons or entities acting on their behalf from:
- Any and all claims, actions, damages, liabilities, costs, expenses, and attorney fees
- Related to, arising out of, or connected to your participation or use of these vehicles
- Use of equipment or property supplied by NTX Power Sports or its parent company
- Whether or not caused by the negligence of the seller, manufacturer, or distributor
Waiver of Rights
By this Agreement, as the buyer, you surrender and waive any rights to:
- Sue NTX Power Sports or its parent company and their representatives
- Exercise any legal rights to seek damages
This Agreement is binding upon heirs, agents, personal representatives, and assigns.
Final Acknowledgment
You are aware that by purchasing an item and remitting payment, you:
- Assume all risk
- Waive and release certain substantial rights you may have or possess
- Release all liability and waive all rights regarding activities with any items purchased from NTX Power Sports
For questions regarding returns, refunds, or cancellations, please contact us at:
Phone: 469-209-8740
Email: ntxpowersports01@gmail.com